![]() ![]() Tip!: We strongly encourage you to make a backup of the file prior to making any changes. Using the Finder’s “Go” menu, select Go To Folder… then enter the following in the dialog box that pops up: ~/Library/Preferences/ Related Page: How to Modify the Windows Registry macOS Related Page: Microsoft – Back up the registry Tip!: We strongly encourage you to make a standard backup of either the full Rregistry or only the specific “Plex Media Server” Registry key prior to making any changes. In the Registry, they’re located under: HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server WindowsĬertain Plex Media Server settings are stored in the Registry on Windows. You’ll first need to go open those settings. There are a number of “hidden” special settings related to your Plex Media Server, which are stored in a special location that varies by operating system. Correctly following these instructions will not wipe out a server installation or make you have to re-create libraries. The most straightforward way to regain access is typically to remove the current account/authentication information from the server, which will then allow you to sign in or claim the server with your desired account. You’ll often see this exhibited as a “ You do not have permission to access this server” or sometimes a “ No soup for you” message when viewing in the Plex Web App. It can also occur after you change your password, remove your server “Device” entry, or otherwise invalidate the existing authentication token that your erver uses. One of the most common causes for this is if your server is signed in to one account (perhaps one used with an old, previous installation) and your web app is signed in with a different account that doesn’t have permission to connect to the server. In some rare situations, you may find yourself “locked out” from being able to access your Plex Media Server and unable to directly access the server settings. ![]()
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